Check an uncertain ASA result
Verify a charge, booking, or other change in ASA before preparing another attempt.
Why further changes are held
A timeout or unreadable response can leave Steward unable to confirm whether ASA applied a change. This can affect charges, bookings, documents and other updates. The original request is never automatically retried, and further changes on this ASA connection are held until its uncertain results have been checked.
Reads remain available. Use ASA itself, or a supported read in Steward, to inspect the relevant account or reservation. Never submit the charge or booking again just to see whether it succeeds.
Record a verified result
You need Manager access to the proposal’s project to approve or reject changes. Contributors can prepare changes and review the details. Approval rechecks the executor’s current project access and the enabled connection before execution.
- Open the proposal in its chat and identify the uncertain operation, its intended target and its amount or other details.
- Check the corresponding account, reservation or document in ASA. Confirm whether this exact change was applied.
- Under Check the uncertain result in ASA, select The change was applied in ASA or The change was not applied in ASA.
- Enter Verification evidence: the ASA reference and what you checked. Do not enter credentials.
- Select Record reconciliation. Repeat for each uncertain operation.
If you cannot establish what happened, leave the result unresolved and ask the hotel’s ASA administrator to investigate. Neither an empty search nor a closed account proves that a charge was absent; some billing data disappears after account closure.
Prepare a fresh change when appropriate
The evidence is saved alongside the original execution journal. The old proposal remains uncertain and cannot be replayed. Once all uncertain results on the connection are recorded, fresh changes can be prepared with the usual access and approval rules.
If ASA applied the original change, avoid duplicating it. If ASA did not apply it, review a fresh proposal before making another attempt.